Refund policy

Refund Policy

Last Updated: August 2026

At Sika Art Studio, we want you to be completely satisfied with your purchase. Due to the unique nature of original artwork, our refund policy is as follows:

Original Paintings

All sales of original paintings are final. Each original is a one-of-a-kind piece, and we cannot accept returns or issue refunds on original artwork unless it arrives damaged (see Damaged Items below).

Prints

Prints may be returned within 14 days of delivery if they are in original, unused condition and in their original packaging. To initiate a return:

  1. Email us at contact@sikaartstudio.com with your order number and reason for return
  2. We will provide return shipping instructions
  3. Return shipping costs are the customer's responsibility
  4. Refund will be processed within 5–7 business days after we receive the returned item

Print Subscriptions

Subscription cancellations can be made at any time through your account or by contacting us. However:

  • Prints already shipped or in production cannot be refunded
  • Refunds are not issued for partial subscription periods
  • Your subscription will remain active until the end of the current billing cycle

Damaged Items

If your artwork arrives damaged during shipping, we will make it right. Please follow these steps:

  1. Report within 3 days of delivery — Email us at contact@sikaartstudio.com
  2. Provide documentation:
    • Your order number
    • Photos of the damaged packaging (outer box)
    • Photos of the damaged artwork
    • Brief description of the damage
  3. Keep all packaging — Do not discard any packaging materials until your claim is resolved

Once we assess the damage:

  • For prints: We will ship a replacement at no additional cost
  • For original paintings: We will assess whether restoration is possible. If the piece is beyond repair, we will work with you on a resolution which may include a full refund or a commissioned replacement piece

Lost Packages

If your tracking shows delivery but you have not received your package, please:

  1. Check with neighbors and your building management
  2. Contact the carrier directly with your tracking number
  3. If still unresolved after 48 hours, contact us and we will file a claim with the carrier on your behalf

Non-Refundable Items

  • Original paintings (unless damaged in transit)
  • Sale or discounted items
  • Custom or commissioned artwork
  • Shipping charges (original shipping costs are non-refundable)

Refund Method

Approved refunds will be credited to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

Contact Us

For any questions about returns or refunds, please email contact@sikaartstudio.com with your order number and we will be happy to assist.